JMA takes responsibility for all technical aspects of your organization’s related solutions as appropriate. We manage the technology and ensure that it runs smoothly. JMA maintains one of the most technologically advanced E-Commerce systems specifically designed for the management of promotional products & corporate stores for our clients. With a solution hosted by JMA, experienced professionals who understand the technical aspects of our solutions support your organization by providing 100% real time access to information such as stock levels, order status, backorder information, Inventory Due Dates, etc. The E-Commerce system has the ability to integrate and work hand-in-hand with JMA’s system. (Important to note that JMA also provides printed catalogs upon request).
The personalized web catalog constructed for your organization has several tools allowing for accessibility as well as navigation options:
Quick Product Search:
- Allows your organization to search site by category, price and/or keywords.
Special Order Form:
- Form used to submit request for information on items not located in the inventory program.
Order Entry & Status:
- Human error is eliminated with direct order entry by your organization. After the order is keyed – JMA’s software integration automatically receives, prints, and completes the order. Order is fulfilled by JMA’s shipping department.
- Searchable engine to check the status on ALL orders within the E-Commerce system.
- Order Acknowledgement is emailed to you after placing your order.
- Shipped Order – Email acknowledgment is sent to the shopper to track through the website and carrier (UPS / Fed-ex). JMA will use your organization’s preferred method of shipping as defined in the P.A.R. agreement.
Catalog Requests/Call-In Orders
- JMA provides ALL options to ensure accurate and timely order processing.
- JMA allows your organization to complete shipping information & in return, have a catalog shipped to you.
Gift Card Redemption:
- Online (or by phone through our customer service team) your team has the ability to redeem a gift certificate upon reward.
- Site administrator(s) Can view, download, and print various reports as well as perform several super user functions via the administrative suite. Your designated admin’s have full access 24 hours a day, 7 days a week.
- User Access: JMA’s solution allows for definable user access allowing your organization to set-up multiple users as well as grant access privileges. If desired, your organization has the ability to choose any specific areas of the site to be password protected or have access limited by user profile.
- Real Time Status: JMA’s solution provides your organization with real time stock status and order status. “Active Server Pages’ are directly integrated with JMA’s proprietary software – the stock levels are updated after every order placed by your organization
- Your organization has the option of obtaining reports from JMA via the web-based solution or hard copy.
- Based on client feedback, JMA provides standard ad-hoc reports for your organization accessible 24/7.
- Popular reports include Inventory Monthly Usage Repot, Inventory Valuation Report, Invoiced Sales By Customer.
- Shopping Cart: JMA provides your organization with flexible options. Offerings include shopping cart and checkout approval capabilities. Your organization has the option to define Approval routing by two different methods: Catalog or User Basis.
- Approval Tiers: A request for approval email is sent to the designated approval authority (issued during the P.A.R. agreement). The order is “on hold” until authorized. Once authorized, the order is sent to production. The order entry recipient is notified throughout this process by email alert(s). Please note: Inventory for orders pending approval is committed immediately and is then either fulfilled or released back into stock based on the approval decision.
Maintaining state-of-the-art security:
- 128 Bit SSL encryption via VeriSign (highest level available).
- JMA utilizes ScanAlert called HackerSafe owned by McAffee.
- Web-sites pass two-thousand security tests daily
Our solution provides your organization with the advantages of state-of-the-art solutions management – without the expense of ownership, maintenance, or an internal dedicated staff.